Securus Technologies: The Leader of Innovation in Prison Technology and Communication Industry

Securus Technologies, a leading prison technology firm based in Dallas, is known as the leader in prison technology innovations and high-value product solutions. I can see that the firm offers detainee communications, information and management solutions to governmental agencies, and parolee tracking. The company has a significant presence in the country and serves in all important correctional facilities. The communication services provided by the firm include phone services, email services, video options, voicemail services, money transfer, and more. Interestingly, the company’s platform is one of the most demanding and the leading network connecting inmates with their family and friends.


It should be noted that the prison technology provider has services in more than 2,600 correctional facilities spread across 45 states. It also serves in Mexico, Canada, and District of Columbia and currently covers at least 1,000,000 inmates. As per my opinion, the company is regarded as an innovator in providing comprehensive technical solutions along with responsive customer service. The commitment of the technology service provider for inmates helped it to win six Customer Service and Sales World Awards® in the year 2017. The awards included for best customer service training team, contact center training practice, front-line customer service department, and more. I have noticed that the company also holds a number of patents in the communication and prison technology.


I remember that last year, the firm made news by offering its facility customers to comment using the technology platform to prevent and solve crimes. Interestingly, the option even gave solutions to inmate-on-inmate crimes. Securus came out with a statement and issued sample comments from some formal letters to show how those helped the effectiveness of incarceration services being safer and better. While giving the statement, Rick Smith, the CEO and the Chairman of the firm, confirmed that the company is committed to developing new products and solutions that can help both law enforcement agencies and correction departments to prevent and solve various crimes.



Using Securus Technologies for Keeping Jails Safer

One of the jobs as a corrections officer in jail is to make sure the facility is safe for me and my fellow guards as well as the inmates. One of the biggest threats these inmates face is being assaulted by other inmates who are in possession of weapons. Inmates have developed some unique ways of getting the weapons in the jail and then stashing them out of sight to use at designated times on attacks of other inmates or me and my fellow officers.


I was assigned to checking the visitors who came to see these inmates, and discovered very quickly that it was impossible to catch the major players because they would constantly be distracting us and changing up their actions. While they would set it up so we found trace amounts of contraband on one visitor, the real mule would slip by and transfer the items to the inmate.


We were notified by our superiors that Securus Technologies was going to be installing and training my team on the latest in inmate communications this week. The communications system would allow us closely monitor calls between the inmates and their families, and pick up on conversations that we may have missed in the past. With the inmates using unique codes to talk, by the time we caught wind something was going to occur, they had already changed up the terminology.


My training on the LBS software was invaluable. It was the piece of the puzzle our team was missing and helped us to not only discover a huge cache of weapons that were already in the jail, we discovered mules that were coming in from the streets and providing the inmates an endless supply. Thanks to my training on the software, we took several hundred weapons out of the prison that could have been used to hurt others.