Leading provider of inmate communications and investigative technology, Securus Technologies recently made major changes to a few of their platforms. In efforts to make communication more accessible for inmates and their families, Securus has begun moving toward reduced pricing for inmates, and an increase in product offerings. As communication and technology continue to move forward for the general public, it is important for correctional institutions to make every attempt to remain current.
By reducing rates and introducing more products to inmates, Securus Technologies hopes to significantly improve the rate of inmate and family communication. Aside from offering more options to inmates, Securus Technologies recently introduces their Wireless Containment Solutions software. The new tool will allow inmates to use their personal devices to communicate with approved parties in a safe and controlled environment.
More than 3,400 public safety, law enforcement, and collections agencies trust Securus Technologies for investigative and communications tools and management. From traditional phone calls to video chat and email messaging, Securus has options for every inmate and every family. Law enforcement agencies and correctional facilities have boasted about their success in solving crimes with the help of Securus Technologies innovative monitoring tools. Trough their dedication to public safety and inmate communications, Securus is helping them provide a safer environment for inmates and staff.
Securus Technologies, a leading prison technology firm based in Dallas, is known as the leader in prison technology innovations and high-value product solutions. I can see that the firm offers detainee communications, information and management solutions to governmental agencies, and parolee tracking. The company has a significant presence in the country and serves in all important correctional facilities. The communication services provided by the firm include phone services, email services, video options, voicemail services, money transfer, and more. Interestingly, the company’s platform is one of the most demanding and the leading network connecting inmates with their family and friends.
It should be noted that the prison technology provider has services in more than 2,600 correctional facilities spread across 45 states. It also serves in Mexico, Canada, and District of Columbia and currently covers at least 1,000,000 inmates. As per my opinion, the company is regarded as an innovator in providing comprehensive technical solutions along with responsive customer service. The commitment of the technology service provider for inmates helped it to win six Customer Service and Sales World Awards® in the year 2017. The awards included for best customer service training team, contact center training practice, front-line customer service department, and more. I have noticed that the company also holds a number of patents in the communication and prison technology.
I remember that last year, the firm made news by offering its facility customers to comment using the technology platform to prevent and solve crimes. Interestingly, the option even gave solutions to inmate-on-inmate crimes. Securus came out with a statement and issued sample comments from some formal letters to show how those helped the effectiveness of incarceration services being safer and better. While giving the statement, Rick Smith, the CEO and the Chairman of the firm, confirmed that the company is committed to developing new products and solutions that can help both law enforcement agencies and correction departments to prevent and solve various crimes.
One of the jobs as a corrections officer in jail is to make sure the facility is safe for me and my fellow guards as well as the inmates. One of the biggest threats these inmates face is being assaulted by other inmates who are in possession of weapons. Inmates have developed some unique ways of getting the weapons in the jail and then stashing them out of sight to use at designated times on attacks of other inmates or me and my fellow officers.
I was assigned to checking the visitors who came to see these inmates, and discovered very quickly that it was impossible to catch the major players because they would constantly be distracting us and changing up their actions. While they would set it up so we found trace amounts of contraband on one visitor, the real mule would slip by and transfer the items to the inmate.
We were notified by our superiors that Securus Technologies was going to be installing and training my team on the latest in inmate communications this week. The communications system would allow us closely monitor calls between the inmates and their families, and pick up on conversations that we may have missed in the past. With the inmates using unique codes to talk, by the time we caught wind something was going to occur, they had already changed up the terminology.
My training on the LBS software was invaluable. It was the piece of the puzzle our team was missing and helped us to not only discover a huge cache of weapons that were already in the jail, we discovered mules that were coming in from the streets and providing the inmates an endless supply. Thanks to my training on the software, we took several hundred weapons out of the prison that could have been used to hurt others.