Securus Technologies, a leading prison technology firm based in Dallas, is known as the leader in prison technology innovations and high-value product solutions. I can see that the firm offers detainee communications, information and management solutions to governmental agencies, and parolee tracking. The company has a significant presence in the country and serves in all important correctional facilities. The communication services provided by the firm include phone services, email services, video options, voicemail services, money transfer, and more. Interestingly, the company’s platform is one of the most demanding and the leading network connecting inmates with their family and friends.
It should be noted that the prison technology provider has services in more than 2,600 correctional facilities spread across 45 states. It also serves in Mexico, Canada, and District of Columbia and currently covers at least 1,000,000 inmates. As per my opinion, the company is regarded as an innovator in providing comprehensive technical solutions along with responsive customer service. The commitment of the technology service provider for inmates helped it to win six Customer Service and Sales World Awards® in the year 2017. The awards included for best customer service training team, contact center training practice, front-line customer service department, and more. I have noticed that the company also holds a number of patents in the communication and prison technology.
I remember that last year, the firm made news by offering its facility customers to comment using the technology platform to prevent and solve crimes. Interestingly, the option even gave solutions to inmate-on-inmate crimes. Securus came out with a statement and issued sample comments from some formal letters to show how those helped the effectiveness of incarceration services being safer and better. While giving the statement, Rick Smith, the CEO and the Chairman of the firm, confirmed that the company is committed to developing new products and solutions that can help both law enforcement agencies and correction departments to prevent and solve various crimes.